Last updated: June 7, 2026
Clear answers about ordering, shipping, returns, and damage. Questions? Email admin@911petchip.com or call 818-445-3022.
Place orders directly on 911petchip.com or by phone at 818-445-3022. Orders are typically processed within 1 business day.
Rescue and Shelter Discount — discounted pricing available for qualifying rescues, shelters, and animal welfare organizations. Call 818-445-3022 or email admin@911petchip.com.
Prices shown at the time of checkout apply to your order. We reserve the right to correct pricing errors.
We use Authorize.net Accept.js for secure, PCI-compliant card processing. We accept Visa, Mastercard, American Express, and Discover. Your card information is tokenized — we never see or store it.
We ship to the United States and Canada.
Need to cancel? Call 818-445-3022 as soon as possible. Once a microchip order is processed and pre-registered, it cannot be cancelled because the chips are already tied to your account in FreePetChipRegistry™.
Through our partnership with Fetch Pet Insurance, pet owners can get a free, no-obligation insurance quote on the Pet Owners page. No purchase required.
Inspect your delivery carefully. If anything arrived damaged, email admin@911petchip.com within 3 days of receipt with photos of the damage and original packaging. We'll replace damaged items at no charge.
All sales are final. We do not accept returns or issue refunds on microchips or scanners.
The Universal Worldscan Plus scanner carries a 1-year manufacturer warranty (Destron Fearing). Contact us for warranty service.
